Terms & Conditions
General Terms and Conditions of Service
Last updated: 12 July 2026
Dear User, before browsing the site and using our services, please carefully read the following General Terms and Conditions. Accessing, browsing and using the site implies express acceptance of these Terms and the user's obligation to comply with them.
The Privacy Policy is to be considered an integral part of these General Terms and Conditions.
1. Identification of the Owner
The website lakecomoboatservices.com is owned by:
Sg Quattro srl
Address: Via Roggia Molinara 27, 22012 Cernobbio (CO), Italy
VAT: IT03238270130
Certified email (PEC): sgquattrosrl@postacertificata.com
Legal representative: Jacopo Consiglio
Email: info@lakecomoboatservices.com
Phone: +39 351 702 9703
WhatsApp: +39 351 702 9703
Through this site the company offers private boat tours with a skipper on Lake Como, with its registered office in Cernobbio (CO).
2. Definitions
In these General Conditions, the following terms have the meanings indicated and are to be interpreted in the singular or plural as the context requires:
"Owner" or "Lake Como Boat Services": the entity identified in Article 1.
"Customer": the natural or legal person who requests the provision of services for themselves or for the Passenger. Unless otherwise stated, the Customer also acts as Passenger.
"Passenger": the person who actually uses the service on board the boat. The Passenger may or may not be the same as the Customer.
"Platform": the online portal accessible at lakecomoboatservices.com.
"Services": the private boat tours with a skipper offered by Lake Como Boat Services.
"Booking": the service request submitted by the Customer through the Platform.
"General Conditions": this contractual document governing the relationship between the Parties. This distance contract is governed, inter alia, by Italian Legislative Decree No. 70 of 9 April 2003 on electronic commerce.
3. Subject of the Contract and Services Offered
Lake Como Boat Services offers Customers, upon request, private boat tours with a skipper on Lake Como. The service consists of a tour on board a boat reserved for the Customer and their guests and driven by a skipper, with the duration, the boarding point and the route shown in the Booking.
Services include, but are not limited to:
- Boat tours from 1 to 7 hours on Lake Como, with stops ashore where planned
- Sunset tours
- Evenings with a cruise and dinner at a lakeside restaurant
- Outings for marriage proposals and weddings
- Custom tours, on request
The boats can accommodate up to a maximum of 7 passengers (8.5-metre motorboat) or 11 passengers (wooden boat), depending on the boat chosen at Booking.
The obligation of Lake Como Boat Services in providing the Services is an obligation of means and not of result.
4. Use of the Platform
By using the Platform, the user agrees to:
- use it exclusively for lawful purposes;
- not make false or fraudulent requests; where there are reasonable grounds to believe that requests are of this nature, the Owner reserves the right to cancel them and inform the competent authorities;
- provide data correctly and truthfully;
- read and accept these Terms and Conditions and the Privacy Policy before making a booking.
If information is not provided in full, it will not be possible to process the request.
5. Access to the Service
By accessing and/or using the Platform, the Customer declares that they have the legal capacity to act in accordance with applicable legislation and have reached the legal age of 18 years. A minor Customer may not use the Service except through a parent or legal guardian.
6. Booking and Conclusion of Contract
In accordance with Italian Legislative Decree No. 70 of 9 April 2003, Lake Como Boat Services informs Customers that:
- the contract between Lake Como Boat Services and the Customer is concluded via the Internet;
- the Customer, by accessing the Platform and following the indicated procedures, can formalise their Booking;
- the Booking may be corrected, modified or cancelled up to the time of its submission;
- once sent, the Booking will be evaluated by Lake Como Boat Services, which reserves the right to accept or reject it.
By submitting the Booking, the Customer declares that they have read and fully accepted these General Conditions and the Privacy Policy, and expressly acknowledges the obligation to pay the price and other amounts due.
After submitting the Booking, the Customer will receive a confirmation email containing the booking details. The Customer undertakes to verify the accuracy of the data and to promptly report any corrections.
As the Booking represents a proposal for requesting the Services, the contract is only considered concluded upon confirmation by Lake Como Boat Services.
Lake Como Boat Services reserves the right to refuse Bookings at its own discretion, including in the following cases: inability to provide the Services due to errors in the information provided by the Customer; technical errors on the Platform; Customers with whom a legal dispute is ongoing; Customers who have provided false, incomplete or inaccurate data.
Pursuant to Article 12 of Legislative Decree 70/2003, each Booking is stored in digital or paper format, ensuring confidentiality and security. The Customer may request a copy by writing to info@lakecomoboatservices.com.
7. Service Execution
Following Booking confirmation, Lake Como Boat Services will send the Customer an email containing:
- acceptance of the service request and confirmation of the Contract;
- the service details (boarding point, tour, date and time);
- the cost of the service;
- the payment method.
Routes and cruising times are indicative. For safety reasons the skipper may change, shorten or interrupt the route according to weather, lake and navigation conditions. Lake Como Boat Services cannot be held responsible for any delays or variations due to such conditions.
The skipper reserves the right to refuse boarding or to interrupt the service if the passenger does not respect the rules of behaviour and safety on board, or if the skipper believes that the Customer or passenger is using the Services illegally or for unlawful purposes.
8. Prices
Service prices shown on the Platform are in EUR and include VAT where applicable.
Prices are per boat, not per person, and may vary depending on various factors, including: type and duration of the tour, boarding point, date, time and any additional services. By using the Platform and choosing the tour, the boarding point and the date, the Customer sees the final price before sending the Booking.
9. Payments
The Customer undertakes to pay the price of booked services in accordance with the terms established in these General Conditions. Payment may only be made by one of the methods indicated on the Platform:
Cash: the Customer may make payment in cash directly to the skipper before the service starts.
Tax receipts and/or invoices for the services will be issued by Lake Como Boat Services.
10. Cancellations, Changes and Refunds
Cancellations
The Customer acknowledges that the right of withdrawal provided by the Italian Consumer Code does not apply to the services provided, as these are services related to leisure activities with a specific date or period of performance.
However, the Customer may cancel the Booking under the following conditions:
- Cancellation is possible without penalty if made at least 24 hours before the scheduled start of the service.
- If cancellation is requested less than 24 hours before the scheduled service date, the Customer shall not be entitled to any refund.
To request a cancellation, the Customer must send a communication to info@lakecomoboatservices.com or via WhatsApp to +39 351 702 9703.
Changes
The Customer may request changes to the Booking under the following conditions:
- Changes more than 24 hours before the service: possible without penalty, subject to payment of any price differences.
- Changes within 24 hours of the service: subject to availability and possible surcharges.
Changes are only valid if confirmed in writing and include the new applicable fare. To request a change, contact info@lakecomoboatservices.com.
Refunds
If the Customer/Passenger fails to arrive at the place and time set for the start of the service (no-show), they shall not be entitled to any refund, even if the non-show is due to circumstances beyond the Customer's control (such as flight or train delays). In such situations, the Customer is invited to request reimbursement directly from the airline or railway company responsible.
Cancellation by Lake Como Boat Services
In the event of unavailability of the Services, Lake Como Boat Services will not charge the Customer any costs. If payment has already been made, a refund of the corresponding amount will be issued.
Lake Como Boat Services reserves the right to cancel Bookings from Customers who have provided false, incomplete or inaccurate identification or service data.
11. Personal belongings
Passengers may bring bags and personal belongings of limited size on board.
Bulky luggage or equipment must be declared at the time of booking.
The skipper may refuse to load undeclared bulky items or items unsuitable for navigation if they could compromise safety on board.
Passengers' property remains under their sole responsibility. Lake Como Boat Services and the skipper are not liable for theft, damage, loss overboard or loss of personal belongings.
12. Children on board
If one or more passengers are children, the Customer must state this, with their age, during the booking process. Minors must be accompanied and supervised by an adult for the whole service and follow the skipper's safety instructions.
13. Animals on board
If the Customer wishes to bring animals on board, where permitted by applicable law, they must indicate this during the booking process and/or contact Lake Como Boat Services before completing the booking. A suitable pet carrier must be provided. Without these conditions being met, Lake Como Boat Services shall not be obliged to provide the service and shall not be liable for any damages.
14. Customer Behaviour During Service
During the service, the following is prohibited:
- smoking on board;
- throwing objects or waste into the water;
- defacing, soiling or damaging the boat;
- consuming food or drinks other than those offered on board or agreed with the Owner;
- bringing pets without having taken necessary precautions in agreement with the Owner;
- ignoring the skipper's safety instructions or demanding that navigation take place in violation of safety regulations and navigation rules.
In the event of violation of these rules or inappropriate behaviour, Lake Como Boat Services reserves the right to claim compensation for damage to the boat or extraordinary cleaning required.
15. Insurance
The boat used for the service is covered by the compulsory insurance required by current Italian regulations.
The company's liability is limited to the maximum amount of the policy. The company shall not be liable for loss or damage to goods transported by the Customer in the event of force majeure, inherent defects in the goods or errors by the Customer.
16. Skipper absence
In the event that the skipper fails to appear at the boarding point, the passenger must immediately contact customer service at +39 351 702 9703 or via WhatsApp. Should the passenger fail to contact customer service within 15 minutes of the scheduled time, Lake Como Boat Services shall not be held liable for any consequences.
17. Intellectual Property
The Platform domain name and all its constituent elements (photographs, texts, videos, logos, graphics) are the exclusive property of Lake Como Boat Services and are protected under industrial property and copyright law. Any total or partial reproduction is strictly prohibited without prior written consent.
18. Lost Property
In case of loss of personal items on board, the passenger may report it by sending an email to info@lakecomoboatservices.com. The Customer is responsible for any transport and delivery costs. Non-perishable items will be stored for 3 months, after which they will be donated to charity. Perishable items will be disposed of at their expiry date.
19. Force Majeure
Lake Como Boat Services shall not be held liable for any breach of contractual obligations in the event of force majeure or unforeseen events, including but not limited to: acts of war or terrorism, strikes, national or local emergencies, transport infrastructure malfunctions, power cuts or other essential service disruptions, earthquakes and other natural disasters, weather or lake conditions that do not allow safe navigation.
20. Duration of Contract
The Contract is deemed concluded upon the occurrence of one of the following events:
- completion of the service;
- communication by Lake Como Boat Services of the non-conclusion of the Contract.
In the event of termination with a right to reimbursement, Lake Como Boat Services will refund the Customer using the same payment method used for purchase, unless otherwise agreed.
21. Termination
The Contract shall be terminated by right pursuant to Article 1456 of the Italian Civil Code in the following cases:
- non-payment, even partial, of the amount due;
- failure of the passenger to appear at the agreed pickup point within the free waiting period of 20 minutes from the scheduled time, without having cancelled the booking or communicated delays, and without being reachable at the provided phone number.
22. Privacy and Cookie Policy
To understand the processing of personal data on the Platform, please consult the Privacy Policy. For information about cookies, please refer to the relevant section in our Privacy Policy.
23. Applicable Law and Jurisdiction
For all matters not expressly provided for in these General Conditions, reference is made to the provisions of the Italian Civil Code and current regulations. If the Customer qualifies as a "consumer" under Italian Legislative Decree 206/2005 (Consumer Code), the relevant provisions shall apply, except for those concerning distance contracts for leisure-related services.
Pursuant to Article 14 of Regulation (EU) No. 524/2013, consumers are informed that a European platform for online dispute resolution (ODR platform) is available at: https://ec.europa.eu/consumers/odr/.
Unless otherwise provided by law, the parties undertake to use mediation before initiating any legal proceedings relating to disputes concerning the use of the Platform, the Services or these General Conditions.
Any dispute relating to the execution, interpretation and termination of this agreement shall be submitted to the exclusive jurisdiction of the Court of Como (Foro di Como). However, if the Customer is considered a "consumer" pursuant to the Consumer Code, jurisdiction shall be that of the court of the consumer's place of residence or domicile, if located within Italy.
24. Severability
Should any provision of these General Conditions be declared null, void or ineffective, this shall not affect the validity of the remaining clauses.
25. Customer Service and Complaints
To obtain information, send communications, request assistance or make complaints, the Customer may contact Customer Service:
Email: info@lakecomoboatservices.com
Phone: +39 351 702 9703
WhatsApp: +39 351 702 9703
Lake Como Boat Services will endeavour to respond to complaints as quickly as possible.
26. Amendments
Lake Como Boat Services undertakes to ensure that these General Conditions are always accessible and up to date. These conditions may be modified or updated at any time. The user is required to consult the General Conditions before making any booking. The applicable General Conditions are those in force on the date the Booking is submitted.
